Service Specialist

About this course

This six-day course is a very hands-on, practical training experience to engage the service mind-set and increase confidence, finesse and expertise in the different service style techniques.

By building on relationships through teamwork and identifying personal responsibilities, participants learn how working together to streamline operations, both in the front and back of house, will improve the service flow and ultimately improve the guest experience.

The service training modules include:

  • Role of the Hospitality Specialist/Interior Yacht Professional
  • Service Organisation
  • Service Styles: American, French, Butler, Russian, Buffet, Silver and Synchronized
  • Service Sequence and the Service Plan
  • Table Settings and Table Seating
  • Menu and Food Knowledge
  • Wine and Champagne Service Techniques
  • Room and Tray Service
  • Caviar Service
  • Cigar Service
  • Protocol and Etiquette
  • Communication: verbal and non-verbal
  • Complaint Handling.

Student testimonial

“After our training with you last year, the owner shared with us how much he saw an increase in the level of service provided, and so we look forward to further training this year.”

Chief Stewardess, 55-metre Amels yacht

Upon successful completion of this course you will receive:

  • Luxury Hospitality certificate - Service Specialist
  • PYA GUEST certificate - Yacht Interior Advanced Service - Level 1
  • PYA GUEST certificate - Yacht Interior Advanced Service - Level 2
  • Level 2 Food Safety and Hygiene

 

 

Course dates

23-28 October 2017
19-24 March 2018

Documents for download

Download the Luxury Hospitality Service Specialist brochure

How to book

Please contact our training partner Luxury Hospitality Academy (formerly Interior Yacht Services) if you require more information about this course or to book your place:

 

Telephone: +31 (0)646 081 660
Email: info@luxuryhospitalitymgm.com

www.luxuryhospitalitymgm.com

Course information

Training towards

Senior and chief steward/ess

Approvals

PYA GUEST

Teaching methods

Classroom and practical.

Prerequisites

None